1. Our Commitment to Your Privacy
At Lunevi, we value the trust you place in us. Protecting your personal information is a core component of our relationship with you. This policy outlines how we collect, use, and protect the data you share when visiting our website and purchasing our hand-crafted ensembles.
2. Information We Collect
We collect information that helps us provide a seamless and personalized shopping experience:
Personal Identification Information: Your name, email address, shipping address, and phone number when you place an order or contact our concierge team.
Transaction Data: Details regarding your purchases and payment history (note: we do not store full payment card details; these are handled securely by our payment processors).
Technical Usage Data: IP address, browser type, and navigation patterns on our site, gathered to improve our website architecture and functionality.
3. How We Use Your Data
Your data is used exclusively to:
Process and ship your orders efficiently.
Provide customer support and resolve any shipping or return inquiries.
Improve our website’s performance and ensure the layout remains optimized for your device.
Communicate updates about your order status and, with your explicit consent, share news about new collections.
4. International Data Security
Lunevi operates globally. When you provide data, you acknowledge that it may be processed in accordance with the laws of the jurisdiction where our servers are located. We employ industry-standard encryption and security protocols to ensure your information remains protected against unauthorized access.
5. Third-Party Sharing
We do not sell your personal information. We only share data with trusted third parties necessary for operation, such as:
Shipping Partners: To deliver your garments to your door.
Payment Processors: To securely facilitate your transactions.
Legal Compliance: When required by law or to protect against fraudulent activities, such as potential return abuse.