At Lunevi, we take immense pride in the craftsmanship of our Chikankari ensembles. To ensure fairness and quality for all patrons, we adhere to a strict returns process.
1. Mandatory Unboxing Requirements
To be eligible for a return, it is mandatory to record an unboxing video.
The Procedure: The video must start before the package is opened, capturing all sides of the parcel to prove the original seals are intact. The video must be one continuous, unedited shot from the moment of opening until the product is fully inspected.
Proof of Damage: If a product is damaged, the video must clearly show the damage while the item is being removed from the original packaging. Videos that show a pre-opened package or edited footage will not be accepted as valid proof of transit damage.
2. Eligibility & Quality Standards
All returns are subject to a rigorous inspection by our quality control team upon arrival.
Condition of Garment: The item must be in its original, unworn, and unwashed condition. Garments showing signs of perfume, makeup, deodorant, or having been dry-cleaned/laundered will be deemed not returnable.
Tried-on Items: We encourage customers to try on garments to ensure a perfect fit. However, if the garment is damaged during the trial (e.g., makeup stains, torn fabric, or stretched seams), it is no longer eligible for a return.
Size & Fit: As we provide a detailed size and fitting guide, we advise all customers to verify their measurements prior to purchase. If the product does not fit, it is returnable provided the garment remains in pristine condition.
3. Return Timelines & Procedure
Request Window: While items are returnable within 3 days of purchase, we strongly advise customers to raise a return request on the same day of delivery for the fastest resolution.
Documentation: All return requests must be submitted via our official return form. You are required to:
Upload the unboxing video and clear, high-resolution images of the item.
Attach the original bill/invoice included in your package.
Select the reason for return with precision; incorrect or vague selection may lead to processing delays.
4. Refund & Reverse Shipping
Quality Check: Upon receiving your return, our quality team will conduct a thorough assessment. Should the returned item fail these checks, we reserve the right to deny the return or issue a partial refund based on the extent of the damage.
Reverse Logistics: Since we offer free initial shipping, a reverse delivery charge will be deducted from the original purchase price upon processing your refund.
Refund Processing: After the returned item is successfully verified, your refund will be processed and credited to your original payment method within the communicated timeline.
Shipping & Returns Policy (Global)
1. Global Shipping Logistics
Lunevi is pleased to offer worldwide shipping.
Dispatch Timeline: All orders are processed and dispatched within 2-3 business days of purchase.
Tracking: You will be automatically intimated via email or SMS once your order has been picked up by our global shipping partner.
Transit Liability: We partner with premium international carriers to ensure reliable service. While we assist in tracking, please note that Lunevi is not responsible for transit delays incurred after the order has been picked up by the carrier.
Resolution: Upon receiving a complaint regarding a delay, Lunevi will immediately raise a support ticket with our shipping partner to facilitate a timely resolution. However, Lunevi shall not be held liable for courier-related delays once the shipment is in transit.
Duties & Taxes (International): For international orders, any applicable customs duties, import taxes, or clearance fees are the sole responsibility of the customer. These charges are determined by the destination country’s customs authority.
2. Mandatory Unboxing & Return Conditions
To maintain the integrity of our hand-crafted Chikankari, we require all returns to adhere to strict validation protocols regardless of the shipping destination.
Video Verification: Customers are advised to record a continuous, unedited video while opening the packaging. The video must clearly show the original packaging is intact before opening.
Damaged Items: If the product is found to be damaged during the unboxing, this video serves as the primary justification for a return.
Size & Fit: As we provide a detailed size and fitting guide, we advise customers to verify measurements carefully before ordering. If an item does not fit, it is eligible for return, provided the garment is in its original, unworn, and unwashed condition.
Garment Condition: If a garment is damaged during a trial (e.g., stains, tears, or stretching), it is deemed non-returnable. Please contact customer care for further assistance if you are unsure about the condition of your return.
3. Return Procedure & Refunds
Timeline: Items are returnable within 3 days of purchase. Customers are strongly advised to raise a return request on the same day of delivery.
Request Submission: Customers must fill out the official return form, uploading the required unboxing video and images of the product.
Quality Check: Each returned garment undergoes a verification process by our quality control team. If the garment fails this inspection (e.g., due to signs of use, washing, or dry cleaning), a full refund will not be issued.
Reverse Shipping Charges: As our initial shipping is complimentary, the cost of reverse delivery will be deducted from the original purchase price paid by the customer.
Refund Timeline: Upon cancellation or return acceptance, it takes 7 days to confirm receipt of the order at our facility, and the refund will be initiated within the next 30 days.
Documentation: All return packages must be accompanied by the original bill. Please select the reason for return carefully in the portal to ensure accurate processing.
Return & Refund Timeline (Global)
1. Extended Processing Windows for International Returns
Due to the variable transit times from international regions to our facility in India, we have established the following refined timelines:
Request & Return Shipping Window: While we recommend raising a return request on the day of delivery, international customers are granted a 7-day window (from the date of delivery) to initiate the return request via our official portal.
Transit Allowance: We allow up to 21 business days for the returned package to transit from international locations (USA, UK, EU, Japan, Korea) to our facility.
Receipt Confirmation: Upon the package arriving at our facility, it requires 10 business days for our team to confirm receipt, inspect the item, and verify the quality checks.
Refund Initiation: Once the inspection is completed and the return is approved, your refund will be initiated and processed to your original payment method within the next 30 business days.
2. Standardized Global Shipping & Liability
Transit Liability: We work with global shipping partners to facilitate efficient transport. Please be aware that while we provide support for tracking, Lunevi is not liable for delays caused by international customs clearance or transit disruptions once the order has been picked up by the courier.
Reverse Logistics: As international return shipping involves significantly higher costs, the actual reverse shipping fee—determined by the carrier at the time of return—will be calculated and deducted from the original purchase price paid by the customer.
Documentation: All international returns must include a copy of the original bill. We advise using a tracked shipping service to ensure the package reaches our facility securely.