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Return & Exchange Policy

Please read carefully before placing an order. By purchasing from Lunevilife, you agree to the terms below.

At a glance (timelines)

  • India: Request a return within 3 days of delivery. We strongly recommend raising the request on the day of delivery.
  • International: Request a return within 7 days of delivery.
  • Condition: Items must be unused, unwashed, with all tags and original packaging intact.

Mandatory unboxing requirements

To be eligible for any return, exchange, or damage/defect claim, you must record an uninterrupted unboxing video that clearly shows:

  • the sealed package (all sides),
  • the shipping label,
  • the full unboxing process, and
  • the product in clear lighting (including any issue, if applicable).

Claims without a clear unboxing video may not be approved.

Eligibility & quality standards

Returns/exchanges are considered only if the product is in its original, resaleable condition. The following are typically not eligible:

  • products showing signs of wear, washing, perfume/deodorant marks, stains, or damage after delivery,
  • missing tags, missing accessories, or incomplete sets compared to what was shipped,
  • customized/altered items (including made-to-measure) unless there is a verified defect,
  • final-sale / clearance items (if marked as such at the time of purchase).

How to request a return or exchange

  1. Submit your request within the timeline listed above (India: 3 days from delivery; International: 7 days from delivery).
  2. Share your order number, the reason for return/exchange, and the unboxing video.
  3. Once approved, we will share the next steps for pickup/drop-off based on your location.

Tip: Requesting on the delivery day helps us resolve issues faster and reduces back-and-forth.

Refunds & reverse shipping

  • After we receive and inspect the returned item, we will confirm approval and initiate the refund (if applicable).
  • If reverse pickup/shipping fees apply, they will be communicated during approval.
  • Refunds are issued to the original payment method where possible, or via an alternate method agreed with you.

For any questions, please contact us via the support channels listed on our Contact page.